Privacy Policy

Last updated: May 2025

1. Who We Are

Hydro Pro Pressure Washing is a professional exterior cleaning service based in Runcorn, Cheshire, UK. When this policy refers to "we", "us", or "our", it means Hydro Pro Pressure Washing. Our website address is https://hydro-proexterior.com.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

  • Name and contact details (phone number, email address)
  • Property address (for quoting and booking purposes)
  • Enquiry details submitted via our contact or quote form
  • Usage data collected automatically (IP address, browser type, pages visited) via Google Analytics

3. How We Use Your Data

We use your data to:

  • Respond to enquiries and provide quotations
  • Book and manage cleaning appointments
  • Send confirmations or follow-up communications related to your booking
  • Improve our website and services via anonymised analytics

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Under the UK GDPR, we process your data on the basis of:

  • Contract performance to provide the services you have requested.
  • Legitimate interests to respond to your enquiries and improve our service.
  • Consent where you have opted in to receive marketing communications.

5. Cookies & Analytics

Our website uses Google Analytics to understand how visitors use the site. This service may set cookies and collect anonymised data such as pages visited, time on site, and general location. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

We may also use the Facebook Pixel to measure the effectiveness of our advertising. You can manage your Facebook ad preferences in your Facebook account settings.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically kept for up to 2 years after your last interaction with us.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict how we process your data
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the ICO at ico.org.uk

8. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us: